Returns & order support

Last updated: 2 November 2026

Our standard business returns policy

For a change of mind or a different size, plain, unbranded items may be returned within 14 days of delivery. They must be unworn, unused, free from odours or contamination and in their original packaging.

Include the order reference, the items and quantities, and the reason for return. Standard business returns are at your cost; prepaid return labels are not normally supplied. Use a tracked service and retain proof of posting.

Customised garments

Embroidered, printed or otherwise personalised items cannot normally be returned because you changed your mind, chose a different size or no longer need them. This does not prevent a claim where goods are faulty, incorrect or not as agreed.

Faulty, damaged or incorrect items

Tell us as soon as you discover a problem. Keep the goods and packaging, and have photographs and your order reference ready. We will discuss the issue and arrange appropriate next steps, including reasonable return costs where required. Do not return an item before the return arrangements are confirmed.

Different sizes and replacement orders

We do not normally offer a direct exchange service. We can discuss a separate order for an alternative size or style while your eligible return is assessed. A replacement for faulty or incorrect goods is handled separately from a change-of-mind return.

Assessment and refunds

We aim to assess an eligible return within five working days of receiving it. Approved refunds are made to the original payment method; your payment provider may take a further two to five days to show the credit. Where a statutory deadline applies, it takes priority.

Individual arrangements

We may agree exceptions to our standard business returns policy. Any exception must be confirmed in writing and applies to the particular order. It does not reduce rights you already have.

If you are buying as a consumer

The business policy above does not replace consumer rights. For an eligible distance purchase, you can notify us of cancellation within 14 days after receipt and then have a further 14 days to return the goods. You do not have to give a reason. Personalised or made-to-order goods may be excluded from change-of-mind cancellation.

You may inspect goods as you would in a shop; original packaging is not a condition of statutory cancellation. Any lawful deduction for handling beyond what is necessary will be explained. We refund an eligible cancellation within 14 days of receiving the goods back or evidence of return, whichever is earlier, including the basic outbound delivery charge where required. You pay the direct change-of-mind return cost where this has been disclosed before purchase.

Rights relating to faulty, misdescribed or incorrect goods remain unaffected, including reasonable return costs where applicable. Contact us even if the standard business return window has passed.